1. How can I apply a discount code?
You can enter your discount or promo code in the “Coupon Code” field during checkout.
Make sure the code is valid and not expired.
2. Do prices include sales tax?
No. Sales tax is calculated based on your shipping address and added at checkout, as required by state law.
See our Sales Tax Policy for detailed rates by state.
3. Do you offer bulk or wholesale pricing?
Yes! Velunza offers special rates for art studios, schools, and bulk buyers.
Please contact us at support@velunza.store for wholesale inquiries.
4. Will I be charged extra for shipping?
We offer free Standard Shipping and Express Shipping for $5.99.
See our Shipping Information for more details.
5. Can I request a custom painting or personalized art supply set?
Absolutely. Velunza collaborates with independent artists who accept custom commissions.
Simply email us with your ideas and budget, and we’ll connect you with the right artist.
6. What happens if the price changes after I place my order?
Once an order is confirmed, the price at the time of purchase is final.
We do not issue refunds or adjustments for future price changes or promotions.
7. How can I stay updated on new offers or discounts?
Subscribe to our Velunza Newsletter at checkout or on our homepage to receive updates on new products, art collections, and exclusive promotions.