Payment Policy

At Velunza, we want to make your shopping experience simple, secure, and transparent.
This Payment Policy explains the payment methods we accept, how your information is protected, and what to expect during the checkout process.

1. Accepted Payment Methods

We currently accept the following forms of payment:

  • Credit & Debit Cards: Visa, MasterCard, American Express, and Discover

  • Digital Wallets: PayPal, Apple Pay, and Google Pay

  • Gift Cards or Discount Codes: When available, only one code may be used per order

All payments are processed in U.S. Dollars (USD).

2. Secure Payment Processing

Your payment information is protected using SSL (Secure Socket Layer) encryption technology to ensure safe transmission of data.
Velunza does not store or have access to your full credit card details.
All transactions are securely processed by trusted third-party payment gateways that meet PCI DSS (Payment Card Industry Data Security Standards) compliance requirements.

3. Payment Authorization

Once you place an order, your payment method will be authorized at checkout.
The charge will be processed only when your order is confirmed and ready for shipment.
If your payment is declined or cannot be verified, your order may be delayed or canceled.

4. Pricing and Currency

All prices displayed on our website are in U.S. Dollars (USD) and include no applicable sales tax until checkout.
Sales tax is calculated based on your shipping address in accordance with state and local tax laws.
Please refer to our Sales Tax Policy for details.

5. Fraud Prevention

To protect our customers and maintain a secure shopping environment, Velunza may perform additional verification steps before processing high-value or suspicious transactions.
If verification is required, our support team may contact you directly via support@velunza.store.

6. Order Confirmation

Once your payment is successfully processed, you will receive an email confirmation containing your order number, product details, and total charges.
Please retain this confirmation for your records.

7. Refunds

Refunds will be issued to the original method of payment used during checkout.
Depending on your financial institution, it may take 5–10 business days for the refund to appear in your account.
For eligibility and detailed refund procedures, see our Return & Refund Policy.

8. Failed or Rejected Payments

If a payment fails or is rejected:

  • Please verify your card details and available funds.

  • Try using a different payment method.

  • If the issue persists, contact your bank or email us at support@velunza.store for assistance.

Velunza reserves the right to cancel orders that cannot be successfully processed within 3 business days.

9. Chargebacks

If you believe a charge has been made in error, please contact us directly before initiating a chargeback with your bank or card provider.
We are happy to investigate and resolve any discrepancies promptly.

10. Contact Information

For any payment-related inquiries, please reach out to:

Velunza
📍 4300 Hamilton Rd, Columbus, GA 31904, United States