At Velunza, we take pride in the quality of our art supplies and artwork. Each product is carefully inspected before shipping to ensure that you receive it in perfect condition.
This Warranty Policy outlines our commitment to quality and explains how we handle defective or damaged products.
1. Warranty Coverage
Velunza provides a 30-day limited warranty from the date of delivery for all eligible products purchased directly from www.velunza.store.
This warranty covers manufacturing defects or damage that occurred prior to delivery.
Covered issues may include:
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Broken or malfunctioning parts in art tools (e.g., easels, brushes, palettes).
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Canvas or frame defects not caused by handling.
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Misprints, discoloration, or damage during packaging or shipment.
This warranty does not cover damage caused by:
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Misuse, improper handling, or accidents.
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Normal wear and tear.
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Modifications or repairs not authorized by Velunza.
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Environmental factors such as heat, moisture, or exposure to chemicals.
2. Artwork Disclaimer
For original paintings and handmade art, minor variations in texture, color, or finish are part of the creative process and are not considered defects.
Velunza guarantees that all artwork sold is authentic and accurately represented in product listings.
3. Warranty Claim Procedure
To file a warranty claim:
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Contact us at support@velunza.store within 30 days of receiving your order.
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Include your order number, a brief description of the issue, and clear photos or videos showing the defect.
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Our quality team will review your claim within 3–5 business days.
If approved, we will offer one of the following solutions:
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A replacement of the defective product (at no additional cost).
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A repair, if applicable.
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A full or partial refund, depending on the nature of the issue.
4. Shipping Costs for Warranty Claims
If your claim is approved, Velunza will cover the return shipping and the cost of sending the replacement item.
If the claim is denied, you may choose to have the product returned at your own expense.
5. Non-Transferable Warranty
This warranty applies only to the original purchaser and cannot be transferred or resold.
Products purchased through unauthorized retailers or third-party marketplaces (e.g., eBay, Amazon) may not be covered under this warranty.
6. Limitation of Liability
Velunza’s liability under this warranty is limited to the repair, replacement, or refund of the defective item.
We are not responsible for indirect, incidental, or consequential damages, including loss of profits, time, or artistic work delays resulting from product issues.
7. Contact Information
For all warranty-related inquiries or claims, please contact:
Velunza
📍 4300 Hamilton Rd, Columbus, GA 31904, United States
📧 support@velunza.store