Order Tracking

Welcome to the Velunza Store Order Tracking page! You can easily track the real-time status of your shipment from the moment it leaves our warehouse until it arrives at your doorstep.

Track Your Package

Please enter your Order Number & Your Email below to check your current order status:

Order number
Your email
I forgot my order number

If you just received a shipment notification, please allow 1 to 3 working days for the tracking information to update.

How Order Tracking Works

  1. Order Confirmation: Once your order for our leather bags (Makeup Bags, Waist Bags, Shoulder Bags, or Travel Bags) is placed, you will receive an immediate Order Confirmation email.

  2. Order Processing: Our warehouse team processes your order within 1 – 3 business days (Monday – Friday, cut-off time 5:00 PM EST).

  3. Shipment Confirmation & Tracking Number: As soon as your order is packed and handed over to the carrier (USPS, UPS, or FedEx), we will email you a shipment confirmation containing your unique Tracking Number and direct link.

  4. Transit & Delivery:

  • Standard Ground Shipping: 4 – 7 business days transit time.

  • Priority Shipping: 2 – 3 business days transit time.

Frequently Asked Questions About Tracking

Why hasn't my tracking number updated yet?

Tracking information may take 24 – 48 hours to activate after your shipping label is generated. Carriers need to scan the package at their initial sorting hub before event history appears online.

What if my tracking says "Delivered" but I haven't received it?

If your tracking states that the package was delivered but you cannot find it:

  • Check all exterior doors, porches, or backyards.

  • Check with family members or neighbors who might have accepted the delivery for you.

  • Allow 24 hours, as carriers occasionally mark packages as "Delivered" shortly before actual physical drop-off.

  • If you still cannot locate it after 24 hours, please contact us at help@velunza.store so we can assist in opening a carrier trace investigation.

Need Help With Your Order?

If you have any questions or experience delays with your shipment, please reach out to our customer support team:

  • Email Support: help@velunza.store

  • Address: 4300 Hamilton Rd, Columbus, GA 31904, United States

  • Support Hours: Monday – Friday, 8:00 AM – 5:00 PM (EST).