Payment Policy

At Velunza Store, we aim to provide a safe, simple, and seamless online shopping experience for all our customers. This Payment Policy outlines the accepted payment methods, billing process, currency, and security measures implemented across our store.

Please read this policy carefully before placing an order for our premium leather products (including Makeup Bags, Waist Bags, Shoulder Bags, and Travel Bags).

1. Accepted Payment Methods

We accept a wide variety of secure payment methods for your convenience. You can complete your purchase using:

  • Credit / Debit Cards:

    • Visa

    • Mastercard

    • American Express

    • Discover

    • JCB / Diners Club

  • Digital Wallets / Express Checkout:

    • PayPal

    • Apple Pay

    • Google Pay

Note: We do not accept Cash on Delivery (COD), personal checks, money orders, bank wire transfers, or direct cash payments.

2. Currency & Pricing

  • Billing Currency: All prices, shipping fees, and taxes on Velunza Store are listed and billed in US Dollars ($ USD).

  • Foreign Transaction Fees: If you are using a non-US credit card or bank account, your financial institution may apply currency conversion fees or foreign transaction charges. Velunza Store is not responsible for any additional fees imposed by your card issuer or bank.

  • Price Changes: Prices for our products are subject to change without prior notice. However, once your order is placed and confirmed, the price will remain fixed for that transaction.

3. Order Billing & Payment Processing

  • Immediate Charge: Your payment method will be charged in full at the exact moment you successfully place your order on our website.

  • Order Verification: All transactions undergo automated security checks. If your payment is flagged for security reasons or card mismatch, we reserve the right to pause processing and request additional verification, or cancel the order for your protection.

  • Order Confirmation: Once payment is processed, an automated Order Confirmation email containing your order summary and invoice will be sent to your provided email address (help@velunza.store).

4. Payment Security & Data Protection

Your financial security is our utmost priority. We implement robust, industry-standard security measures to ensure your sensitive payment details are protected:

  • SSL Encryption: Our website uses 256-bit Secure Sockets Layer (SSL) encryption technology to encrypt all data transmitted during the checkout process.

  • PCI-DSS Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI-DSS). Your credit card information is processed directly through certified, secure payment gateways.

  • No Card Storage: Velunza Store does NOT store, process, or have access to your full credit card numbers or security codes (CVV) on our servers.

5. Sales Tax

Sales tax will be calculated and applied at checkout based on applicable state and local tax laws for the delivery address (Columbus, GA and relevant US jurisdictions). The final tax amount will be clearly itemized before you authorize payment.

6. Payment Disputes & Chargebacks

If you experience any billing issues, double charges, or unrecognized fees on your bank statement, please contact us immediately before filing a dispute or chargeback with your bank. We are always ready to assist you and resolve any billing errors promptly.

7. Customer Support & Contact Information

If you have any questions or concerns regarding our Payment Policy, please feel free to reach out to our support team:

  • Store Name: Velunza Store

  • Email Support: help@velunza.store

  • Address: 4300 Hamilton Rd, Columbus, GA 31904, United States

  • Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (EST).